Matt Cooke, McKinsey: Starling Bank rapidly gained market share since its launch, with 2.4 percent of all UK retail bank accounts and 9.4 percent of the United Kingdom’s small and midsize enterprise banking customers so far. The following edited transcript presents highlights from the conversation. She remains a nonexecutive director on Starling’s board, in addition to her work as chair of the UK taskforce on women-led, high-growth enterprises. Recently, Anne announced that she would hand over the reins to a successor, Starling COO John Mountain. Our discussion took place earlier this year. In this episode of Talking Banking Matters, Starling Bank’s founder and now former CEO, Anne Boden, talks about why she chose that strategy and how she made it work. The British digital challenger Starling Bank has attracted much attention since its launch in 2014, given its audacious start with a full banking license.
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